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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5 ★
2352
4 ★
1506
3 ★
243
2 ★
63
1 ★
28

Rebecca • 6 years ago

★★★★★ ★★★★★

Great experience with only one hiccup

I had such a great time with kiwi experience. The bus drivers were all super friendly and the whole system works really smoothly. The only problem was I booked on to the Milford sounds trip and my driver took my money and never booked me onto the trip. They did sort it out in the end but I reckon a receipt system so you have proof that’s you have payed when you pay in cash would be a great idea as my main problem was I couldnt prove I had payed.

Mirella89 • 6 years ago

★★★★★ ★★★★★

Superlative

I bought this 1 month ago and I can say best thing I've ever done in my life

Hanna • 6 years ago

★★★★★ ★★★★★

Great way to meet people!

I had a very good time travelling with the kiwi experience. As a solo traveller I met so many amazing people! It was nice not having to plan everything yourself. You could just sit back and relax. The only bad thing I have to say about it Is that it was a bit stressful to be on the waitlist. But over all I had an amazing time!!!

Ian David • 6 years ago

★★★★★ ★★★★★

Freedom toexplore new zealand

We travelled with friends who had problems

Happy traveler • 6 years ago

★★★★★ ★★★★★

Best time

First time traveling on my own and was the best way to meet people. Have made so many new friends and memories. Love how everything gets organised on the busses, easy to use. Miss it already.

Marie • 6 years ago

★★★★★ ★★★★★

Best experience - only a few fall-outs

I travelled with Kiwi Experience on the sheepdog pass, (both north and south island) for a month - which worked incredibly well! Me and my travel companion met A LOT of great people on the bus, whom we ended up spending our entire trip with! Kiwi Experience made all the planing extremely easy, as they manage your booking for accommodation as well as activities at every stop. I also enjoyed the information we where given on the way by the nice bus drivers, who would tell us about the landscaps outside the bus etc. However... There were quit a significant difference in the "quality" of the different drivers we met on the way. We really liked Stretch and Happy, but we also found especially Wiggles a bit unprofessional. He would never turn down the volume of the music when asked to, and he would behave rather irresponsible when driving, standing up or yelling swearwords after other drivers (in the bus-microphone...). I would also like to aim a small complaint at the whole "hop-on hop-off" concept, whereas that was not possible. We were told in advance that there should not be any problem changing our itinerary on the way since March is not as busy as other months. Luckily we had planned out a pretty good itinerary before going on the bus, so we just stuck to that. But we could not stay longer in any places, as we could'nt risk being waitlisted for up to five days, as some of our new bus-friends were experiencing. However, I would like to praise the handling of the rather problematic situation in Franz Josef, which, in my opinion, were managed in the best way possible by the drivers. SO, to anyone planing to travel with Kiwi Experience I would say: GO GO GO, its extremely well organized, and you will meet great and fun people on your way. BUT do plan out you itinerary in advance, cause the whole idea of being intuitive and just "see as you go" is not really an option.

Flav • 6 years ago

★★★★★ ★★★★★

Hands down, the best experience of my life!

Had the most amazing time travelling New Zealand on the big green bus with our amazing driver Stretch! NZ has literally everything on offer - you know it, it has it. We did white water rafting, black water rafting, sea kayaking, powerboat, surfing, skydiving, bungy jumping, glacial hikes, seal watching.. the list goes on. The best bit hands down however, was driving around the country on the bus, listening to tunes, chatting with new friends and appreciating the views out of the windows. I'd go back to NZ and get back on the bus in a heartbeat!

ReginaGarza • 6 years ago

★★★★★ ★★★★★

Amazing trip!

I bought this pass without any expectation because I didn't knew anything about it. At the end I loved it! It was an amazing experience! I really had a great time

Olivia • 6 years ago

★★★★★ ★★★★★

Had so much fun

I met so many new people. Me and a group of people matched our inteneries and had the best time

Sophie • 6 years ago

★★★★★ ★★★★★

Surpassed expectations, amazing trip

I did the buzzy bee last month and had the best time. Big thank you to our driver Jared for being a laugh and a really helpful guide. Best way to experience NZ especially if you’re short on time.

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