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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5
2352
4
1506
3
243
2
63
1
28

Lottie6 years ago

★★★★★ ★★★★★

Time of my life!!

I did the funky chicken tour and it was worth every penny! Not only do you get to see the wonders of NZ but you do it with some amazing backpackers who end up being friends for life! I was lucky enough to have Simon as my bus driver and I can tell you with confidence that I’ve never laughed so hard, even at 7 am when I’m super hungover! I would recommend the Kiwi Ex to everyone and anyone!!

sweetasbro20196 years ago

★★★★★ ★★★★★

Brilliant!!

We’ve had a lovely month in NZ with Kiwi, lovely drivers - especially Toddy!!! Very knowledgable and helpful with any questions we had etc, great way to meet people on the bus, super easy to book activities and accommodation through the drivers.

Katie6 years ago

★★★★★ ★★★★★

Hop off maybe hop back on again in a week

I bought this several months ago and had booked in advance all my spots prior. However everytime I made a friend we got seperated because your bus schedule was terrible. You advertise as flexible while in fact its the furthest thing from that! You guys took away buses that were very clearly needed!

Louise946 years ago

★★★★★ ★★★★★

Amazing adventure

I brought my kiwi experience pass about a week before landing in New Zealand. It’s been the highlight of my RTW trip so far! Amazing people, good value for money and such a great country to explore. The kiwi experience doesn’t come without its flaws though. They advertise the buses as ‘hop on hop off’ but this isn’t the case. The majority of people on my bus were stuck on waitlists and many had to continuioisly change plans due to buses and accommodation being oversubscribed. When speaking to the kiwi office on the phone they were rude and didn’t have the answers to our questions. I understand the popularity of the kiwi experience but more needs to be done to cater for the sheer amount of people travelling.

Emily6 years ago

★★★★★ ★★★★★

Pros and cons

Really just depends on the buses you get, as a slightly older than 18yo it was difficult sometimes to find a mix of people on the bus that wanted to do more than drink. The days were long for no reason sometimes but it was nice to have everything sorted. I HATED Lake Manhpua and how they trapped us there and forced us to stay at the nasty and overpriced hostel there. Base Wanaka was quite possibly THE most disgusting hostel I have ever stayed at in my entire life. And this wasn’t a true “hop on hop off” pass as even in off season it was impossible to get scheduled for buses.

Leanne6 years ago

★★★★★ ★★★★★

Great Trip

Awesome way to see New Zealand and meet people. All the drivers really knowledgeable.

Jing6 years ago

★★★★★ ★★★★★

Best memory

So happy Very nice place thanks

s53906 years ago

★★★★★ ★★★★★

good experience

i had been recommended to buy this and am happy i did as gets you from a to b very easily. however it does seem a bit like a school trip, especially when they take you to isolated places and have no choice in staying in a particular hostel and u have no choice but to pay for the dinner meal at the hostel too. what annoyed me about my experience was that they cut down so many buses that there was absolutely no flexibility and you weren’t able to change buses otherwise you would get onto a waiting list (in which there is such a short chances you would actually get on). if they call this bus pass ‘hop on and hop off’, then that’s what it should be but they cut down so many bad buses that there was only like 3 a week. the buses were also so full that people who had bought the passes had to get hire cars as kiwi experience was so unhelpful- i’m just happy i didn’t get put into that situation

Abbie RD6 years ago

★★★★★ ★★★★★

Amazing !!

We did this for a month and was definitely the best way to travel round New Zealand, the bus drivers and super friendly and helpful. I would 100% recommend to anyone

SarahH996 years ago

★★★★★ ★★★★★

We had a great time

We enjoyed our time with Kiwi! The drivers been nice, helpful and always on time.

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