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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5 ★
2352
4 ★
1506
3 ★
243
2 ★
63
1 ★
28

jbee29 • 7 years ago

★★★★★ ★★★★★

Rob is AWESOME. Kiwi was great!

I bought the South and Sound Kiwi Experience. I did not quiet understand how the whole thing worked until I go on the bus. DO NOT book hostels/hotels ahead of time, weather can direct how long you want to stay places as well as how little or how much their is to do in a stop. Make sure you contact Kiwi ahead of time so they know your pick up location- they did not reach out to me even though the trip was the following day. Aside from that, the experiences and friends I made along the way were great! Remember all of your belongings at each stop! The drivers cannot and will not turn around (well maybe if you're a block or two away). Make sure to research ahead of time how much extras like bungee jumping, glacier hiking, etc. cost. There are some times you can get a good deal booking with Kiwi, others had a good experience saving with other companies. The nice thing with going with Kiwi is that accommodation is guaranteed (your spot) when on the bus. Rob is the greatest tour guide and was very informative and honest. Get to know your driver so you can get the best suggestions! Bring a neck pillow for the bus- some days you spend hours on it. Beautiful trip! I'm in my mid 20s so there were a lot of younger or the same age people. If you get a good group going you can make dinners together to save. Enjoy!

SarahMidd94 • 7 years ago

★★★★★ ★★★★★

A Great way to tour both islands

I would definitely recommend to friends as it's a great way to meet new people travelling and the way the activities and accommodation are organised for you makes your trip much less stressful.

CatEd26 • 7 years ago

★★★★★ ★★★★★

Time of my life

Went on the kiwi experience about 2 months ago and had such an amazing time! Got to see so much of this outstanding country. Also meet so many great people. So glad I did it. Would of missed out on such an amazing experience!

Tara29 • 7 years ago

★★★★★ ★★★★★

Best way to see New Zeand!

The best way to see both islands of New Zealand. I loved how informative the bus drivers were and although many activities were very pricey, it was great to have so many options for every stop along the way. My only concern was one of my bus drivers was less focused on providing an incredible experience for everyone on the bus and was quite cliquey.

Anniecat • 7 years ago

★★★★★ ★★★★★

Nice Trip

Have a great trip with Kiwi Experience! The driver, Nancy, takes care all the things, so I have nothing to worry during this trip. But I wish the bus schedule can be more frequent. At the very beginning, I planned to stay at Queenstown for 2 days, but there was no bus on the second day, so I have to spend one more day so Queenstown.

Chloe Quinn • 7 years ago

★★★★★ ★★★★★

Amazing time!

I've had an incredible time travelling NZ on the Kiwi bus! Both staff in the office and drivers have been super helpful and friendly! Accommodation and activites were well organised, which made the trip a lot more relaxed! I've made some amazing friends because of Kiwi experience and made memories that will last a lifetime travelling the beautiful country that is New Zealand! Shout out to Lisa for being the best driver from Auckland to Christchurch

Rebekkiie • 7 years ago

★★★★★ ★★★★★

Good for people on a time limit

I bought the sheepdog pass and only had minimum time

WillMS • 7 years ago

★★★★★ ★★★★★

Best experience of my life!

I bought my kiwi bus pass on a bit of a whim as I was leaving Australia, but was so glad I did! Beforehand I was a bit skeptical about NZ, was only leaving Aus to apply for a working visa there but having been on the Kiwi Experience and had such a good time, I instead came home to apply for my New Zealand working visa, absolutely love the place!

Svenja2411 • 7 years ago

★★★★★ ★★★★★

I loved most of it!

I travelled in Nz with Kiwi Experience for 3 weeks which was a little bit too short for me in the end. ( Could've been a whole month maybe a bit more) I am travelling alone, so I thought that travelling with a tour is probably a good idea. And it WAS a good idea. I met the nicest people and our group was like a small family. The best thing was when we all went to the Adventure Inn in Abel Tasman where we all cooked, drank and watched movies together (in the huge cinema). Also I was very happy about the change of our driver. Nancy was my favorite of all 4 bus drivers we had. All in all I was quite happy. The only negative thing I have to say is that the prices for the hostels and also for the activities are way more expensive than booking it by yourself. But you still want to be with everyone together so you just book it with them. It's easier but more expensive!

Sidders • 7 years ago

★★★★★ ★★★★★

Super Fun

I had a fantastic guide and met so many people who made the experience so much better. The opportunities provided were amazing and booking on the bus made things so much easier. One of the best months of travel I've had in the last year and a half of wandering around the planet.

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