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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5 ★
2352
4 ★
1506
3 ★
243
2 ★
63
1 ★
28

ENGLAND • 7 years ago

★★★★★ ★★★★★

MOST AMAZING MONTH OF MY LIFE

If you're thinking of travelling New Zealand you have to do the kiwi bus, it's the easiest and most amazing way of doing it! I was able to do so many activities and make friends I'll know forever. It's so easy to meet people!

Paattrick • 7 years ago

★★★★★ ★★★★★

Really good experience

I went on a south island trip with the kiwi experience and I loved it. It was a great experience with Dave AKA Cuddles driving us for most of the time. The schedule was killing sometimes but the concept works really well in a country like new zealand. The contracts with the hostels were good in general. The only hostel that I really didn't like was The Customs House in Nelson. It was really filthy, kitchen was way too small and the beds very uncomfortable. I didn't like it too much. However the rest was really good and the discounts on certain activities were very nice as well!

Anniecat • 7 years ago

★★★★★ ★★★★★

Nice Trip

Have a great trip with Kiwi Experience! The driver, Nancy, takes care all the things, so I have nothing to worry during this trip. But I wish the bus schedule can be more frequent. At the very beginning, I planned to stay at Queenstown for 2 days, but there was no bus on the second day, so I have to spend one more day so Queenstown.

Tara29 • 7 years ago

★★★★★ ★★★★★

Best way to see New Zeand!

The best way to see both islands of New Zealand. I loved how informative the bus drivers were and although many activities were very pricey, it was great to have so many options for every stop along the way. My only concern was one of my bus drivers was less focused on providing an incredible experience for everyone on the bus and was quite cliquey.

CatEd26 • 7 years ago

★★★★★ ★★★★★

Time of my life

Went on the kiwi experience about 2 months ago and had such an amazing time! Got to see so much of this outstanding country. Also meet so many great people. So glad I did it. Would of missed out on such an amazing experience!

SarahMidd94 • 7 years ago

★★★★★ ★★★★★

A Great way to tour both islands

I would definitely recommend to friends as it's a great way to meet new people travelling and the way the activities and accommodation are organised for you makes your trip much less stressful.

jbee29 • 7 years ago

★★★★★ ★★★★★

Rob is AWESOME. Kiwi was great!

I bought the South and Sound Kiwi Experience. I did not quiet understand how the whole thing worked until I go on the bus. DO NOT book hostels/hotels ahead of time, weather can direct how long you want to stay places as well as how little or how much their is to do in a stop. Make sure you contact Kiwi ahead of time so they know your pick up location- they did not reach out to me even though the trip was the following day. Aside from that, the experiences and friends I made along the way were great! Remember all of your belongings at each stop! The drivers cannot and will not turn around (well maybe if you're a block or two away). Make sure to research ahead of time how much extras like bungee jumping, glacier hiking, etc. cost. There are some times you can get a good deal booking with Kiwi, others had a good experience saving with other companies. The nice thing with going with Kiwi is that accommodation is guaranteed (your spot) when on the bus. Rob is the greatest tour guide and was very informative and honest. Get to know your driver so you can get the best suggestions! Bring a neck pillow for the bus- some days you spend hours on it. Beautiful trip! I'm in my mid 20s so there were a lot of younger or the same age people. If you get a good group going you can make dinners together to save. Enjoy!

Finchy • 7 years ago

★★★★★ ★★★★★

Best 5weeks of my life!

Best decision to travel with the kiwi bus - met the most amazing people and experience some best moments of my life

WillMS • 7 years ago

★★★★★ ★★★★★

Best experience of my life!

I bought my kiwi bus pass on a bit of a whim as I was leaving Australia, but was so glad I did! Beforehand I was a bit skeptical about NZ, was only leaving Aus to apply for a working visa there but having been on the Kiwi Experience and had such a good time, I instead came home to apply for my New Zealand working visa, absolutely love the place!

Lan • 7 years ago

★★★★★ ★★★★★

Beautiful country made better with Kiwi Experience

The Kiwi Experience is a great way to see such a beautiful country. Met so many people along my route and had a lot of fun. I had a few bus drivers and all were so friendly, always available to answer questions and provided loads of information about the country. I felt safe throughout the whole trip and that meant I could just chill and enjoy myself without having to do too much of my own organisation as it was all done for me really! It was slightly unfortunate when most of my bus friends were travelling minimum time, because that meant I left a lot of friends along the way when I decided to stay in places for longer. I did make other friends of course, but it would have been ideal if everyone stayed together the whole time. If you're the kind of person that wants to stay at some places for more than minimum time, then I'd recommend getting someone to come along with you who wants to travel for the same time frame.

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