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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5 ★
2352
4 ★
1506
3 ★
243
2 ★
63
1 ★
28

Ambersjw • 8 years ago

★★★★★ ★★★★★

My Kiwi Experience

I bought the bus pass last year and loved my trip!

Jess8096 • 8 years ago

★★★★★ ★★★★★

Interesting Experience

I bought my ticket at STA travel and in my opinion it is really expensive. But it was worth it. We stopped at so many sights and most of the drivers have been amazing! Loved it.!!! Only Thing i didn't like was that everything was for party people and Lake Mahinapuah was unneccessary!

Gemfors • 8 years ago

★★★★★ ★★★★★

Fast track around NZ

I travelled around both islands in two weeks with a friend. It was very intense but totally worth it. It's pretty expensive to do the activities, but they were some of the coolest experiences in my life! Kiwi worked well, it was nice that there were stops each day to stretch your legs and see something as well. In all, we had a great time!

Zetterer • 8 years ago

★★★★★ ★★★★★

Mighty Campervan with unacceptable quality

Toilet flush did not work Toilet door clamped Side door closed sometimes not completely - did not open again Cushions were sandy - sand came out during sleeping Camper was pretty dirty - sand and plaster from predecessor found

Bris • 8 years ago

★★★★★ ★★★★★

Adventure of a lifetime

The Kiwi experience seemed to cover the most essential parts of New Zealand. It was perfect when your time there is limited to 5 weeks as it was in my case, and I did not feel that I missed out on anything but a few. During the trip I experienced a lot of different bus drivers and even though their commitment varies, I think they all were very friendly and were willing to go great length to answer your questions and help you out with activities and itinerary. Some of them even seemed to just as excited about traveling than we did and found several great stops to enjoy the scenery. The only thing to drag the experience a little bit down was the uncertainty of being on a certain bus or if you could get accommodation at a place you wanted to stay extra. Before going on the trip I had gotten the idea that Kiwi could get all the accommodation you wanted, but I found out the hard way that it wasn't the case already on my first day when wanting to stay an extra night in Paihia. Of course I can see that Kiwi would not be able to fix everything for you, but I was not the only one to think that Kiwi could get you the nights you wanted. The standby system for busses could also be a little bit more transparent. I bought the Deep South pass but end up not doing it as the day I was on standby for the day I wanted to go. As I was still on standby the evening before departing to Milford I decided to stay in Queenstown instead because it would be hard to get accommodation having to wait. Apart from that, Kiwi is great. You get a lot of friends quickly, you visit a lot of beautiful places with spectacular activities and Kiwi takes care of most of the boring things like booking accommodation and activities so you can have fun.

Yebble • 8 years ago

★★★★★ ★★★★★

Best way to see NZ!

Amazing trip; felt like I saw everything I wanted!

Eastonmax • 8 years ago

★★★★★ ★★★★★

Amazing experience

Was recommended this by a travel guide and is honestly the best thing I have ever done. Travelled the most amazing country, seen the most beautiful things and met the most incredible people.

Perriam • 8 years ago

★★★★★ ★★★★★

TRIP OF A LIFETIME

Kiwi Experience is the most legit way to see New Zealand. My girlfriend and I bought the Sheep Dog pass and spend about a month in the country. The minute we left New Zealand we were already missing Kiwi. The tour is so well organized and you are never left feeling like there is no one to help you if you need it. The sights are incredible and the drivers treat you like family. Would definitely recommend this to anyone.

stacey • 8 years ago

★★★★★ ★★★★★

Good

I bought the zephyr pass during one of your sales. I feel the idea behind kiwi experience passes is great, however it's not easy at all to hop on/off as advertised! Overall I was in NZ for 3 months and had to plan months in advance to get the buses I wanted. I'd recommend the pass to anyone who has minimum time and some of the drivers are fantastic and really make it. The range of activities offered is also great - however there needs to be more flexibility for dates - some people don't want to do a skydive after being on a bus all morning!

BirgitM • 8 years ago

★★★★★ ★★★★★

Great experience!

I'm so happy I bought this cause I had the minimum time to see both islands. This is the best way to see a lot of both islands and meet new people.

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