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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5 ★
2352
4 ★
1506
3 ★
243
2 ★
63
1 ★
28

loveNZ • 7 years ago

★★★★★ ★★★★★

great time

i bought the passes spontaneously and had a really good time

Deano • 7 years ago

★★★★★ ★★★★★

Really terrific

The kiwi experience gives you a completely stress free and fun way to see NZ! Also it's so easy to meet lots of great people, no stress if you're travelling alone. However DO NOT do their minimum time, this would leave you not seeing Wellington at all and being on a bus nearly every day which would take a lot out of the trip.

EmilieDenmark • 7 years ago

★★★★★ ★★★★★

Good Way to see all of NZ

It was a really good way to travel around NZ. Loved the fact that Kiwi promised a night in every city where we arrived. And help with bookings of experiences and things too do, plus getting there. There were a lot of nice people on the bus. If you often change busses it can be a bit hard booking the things they book yesterday on the bus.

Juls • 7 years ago

★★★★★ ★★★★★

Kiwi Kiwi

Kiwi Experience offered me the great chance to see both islands and make lots of internat. friends. I guess that I couldn't really imagen what it's like to hop on the Bus, but with help by the nice App did I get me quick organized an d focused. It s a bit sad that when I ask Kiwi for my min Day Trip ends of may they couldn't say that the Busplans changes now. That means I didn't now that my min Trip dosen't work. Lucky I planed enough time! Saw some passengers Stressed out. The accoudomation where nice. But you can't really chose if you want to stay for the Dress-up-Party. If not you have to. In christchurch the Pick-up was two times 30 min to late and it was cold to wait there and dark. But customer service is quick available per phone call or mail! Nice. Shame that I had two Nr. from Kiwi who didn't worked :( enojing. But the accodomation where almost nice exspecially Franz Josef. I like the Bus Driver Girls Amilly and Anna. Correct ones. Jason wasn't organized that great. With those Busses you will never miss out the hot-spots.

Lucas • 7 years ago

★★★★★ ★★★★★

Nice experience

We travelled from Auckland to Queenstown during a cold time and it was a nice experience.

Christie • 7 years ago

★★★★★ ★★★★★

Ok but could be better

I started Kiwi at the end of March and finished at the end of May. I had the super funky pass so I got to see all the North Island and most of the South Island (excluding the deep south). I enjoyed kiwi because the drivers were really friendly and helpful and they gave us heaps of information about the places we were going through. I do feel that they sometimes (depending on the driver) push a little too much about buying extras. Also the hostels that kiwi stay with are very rarely the cheapest, I often found much cheaper and hostels with free WiFi. I didn't like that Kiwi stayed mostly with Base and Nomads hostels instead of local independent hostels around the country. I've met some amazing people on kiwi and that is definitely a great bonus about travelling with a bus is that you get to meet other travellers. I enjoyed the places that we stopped at but I wish that there was an option to go to more places on the North Island; Raglan or Mount Maunganui for example. I enjoyed my time on the kiwi bus but I'm not sure I would recommend it to my friends just because other bus tours offer a more comprehensive route around NZ. At times the bus didn't feel super friendly because I wasn't staying minimum time in places I was constantly on new buses, and there was little effort by the driver to integrate myself and other new travellers onto buses that already knew each other, I understand that this us down to passengers rather than the driver but I do feel like more could be done. The first bus I got on we did lots of getting to know each other activities and made the bus really friendly but this was the only time we did this. That being said I really did enjoy kiwi and I don't want it to sound like I didn't, the drivers were funny and I had some amazing times with the bus, I just think that it could've been better.

Loulaba • 7 years ago

★★★★★ ★★★★★

Easy traveling

As my friend and I were traveling individually before we met in New Zealand, Kiwi Experience made it so nice and easy for us to explore, meet people and do a lot of great activities. If you want to you can plan a lot on your own and if you don't you can be very independent. Kiwi Experience is not just a bus ride, it's a community.

Celsh • 7 years ago

★★★★★ ★★★★★

A must do!

I spent the most amazing 8 weeks on the bus. I really believe Kiwi Experience helped me get the best out of my trip, the driver guides are awesome making it so super easy to tour around, get accommodation, book activities and meet people! Also learnt loads about the country I wouldn't of had any idea about if I wasn't on the bus! I got unlimited travel with my pass and I full intend on making my way back to NZ to use it!

BSpparks • 7 years ago

★★★★★ ★★★★★

Mostly good

First of all, it seemed like a good way to actually see New Zealand - and it was. They have activities pretty much all organised in each place, all you have to do is put your name down and pay and you're good to go. Bus drivers are super friendly and some tell you stuff about the surroundings you're driving through which is actually quite interesting. They could improve majorly if they gave out more information before the trip starts. The Kiwi Experience minimum time schedule is pointless as you don't get to see anywhere apart from Christchurch, Franz Josef and Queenstown. You'll only have the afternoon and night to see any of the places in between because you'll be leaving again at 8am. They need to tell people that minimum time is unrealistic. (We couldn't add any extra time as we had a flight that we couldn't change.) Plus, make sure you are incredibly detailed in any emails or calls with the company or your group could end up getting split up as they'll mess up your bus schedules and book you on different buses... happened to us and ruined out time with them to be honest!

Chloe DC • 7 years ago

★★★★★ ★★★★★

Time of my life!

You get to experience this breathtaking country and learn about a new culture on a fun-filled, activity-packed schedule all while seeing the most amazing places and making great friends. I can't recommend it enough!

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