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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5 ★
2352
4 ★
1506
3 ★
243
2 ★
63
1 ★
28

Marc Andreas • 6 years ago

★★★★★ ★★★★★

Best way to travel

It was great. Everything best organized, easy-going, good service, the Britz-crew friendly, obliging and generous

Miki91 • 6 years ago

★★★★★ ★★★★★

Good experienceb

I had a really good experience. I met nice people and I saw wonderful things

Katrin1234 • 6 years ago

★★★★★ ★★★★★

Great Tour!

I am very happy, that I did my NZ trip with Kiwi! I met a lot of cool people and I had a great time in Nz. My driver, Pickels,was a great and funny guy. There were some points I didn't like, about the route, i didn't like lake mahinapua and river valley. These are both very boring places and you just waste your money, because you have to sleep ( and in mahinapua you have to pay the food!!!) There.

Hannah Collins • 6 years ago

★★★★★ ★★★★★

Amazing. But intense

Kiwi pass was great value for money. Just wish it was recommended to stay longer in places

Natasha Hansen • 6 years ago

★★★★★ ★★★★★

Perfect! Best experience ever with one exception.

I'm so happy I went with Kiwi experience! Best choice I did while traveling. The places we visited, the activities, the accommodations and the people were amazing! I got friends for life doing this tour. Doing tamaki getting together as a family in the bus. People that cry when others stay longer in one place. Kiwi will always be in my heart. I was on crutches the whole time but with help from people from the bus and the drivers I made it through and had an amazing time. Calling the office to rearrange my itinerary and 5 minutes late get and updated one with all the day I wanted was amazing. Even with the landslide happening kiwi just made it work. The party at Lake Mahinapua was so fun. Full of energy. Everyone gave all they got on costumes and it was amazing. One thing I find bad is the drivers. On the month I was traveling with kiwi I had: Richie, Josh, Stretch, Jacob, Harry, Ben L and Rik. What I don't find okay is the way the drivers approach women. I'll write further about this .

Will Wilson • 6 years ago

★★★★★ ★★★★★

Awesome, room for improvement

So happy I chose to go with Kiwi experience, I’ve had one of (if not the best), actually yeah the best 6 weeks of my life. The route is planned to perfection and the stops are interesting and drivers are so friendly, fun and knowledgeable. The major drawback in all this was the somewhat poor updating and changeability of the buses. When I was travelling it wasn’t really hop on - hop off, as as soon as I changed my travel plans it put me on the waitlist for all my other buses and added a lot of stress to an otherwise stress free adventure. My advice would be to prepare for Jan/Feb with 2 buses or at least one on standby as you know it will be very busy. For example, I’m Abel Tasman, there was one day where over 25 people were on the waitlist but no second bus was run - pretty ludicrous. If you could sort out the logistics in the very busy months then it would honestly be the perfect experience! Had the best time ever. Shout out to Cowboy, an all time legend of the game.

Jake cooper • 6 years ago

★★★★★ ★★★★★

Great experience

Love new Zealand loved people on the bus beats thing I have ever done.

Penelope • 6 years ago

★★★★★ ★★★★★

Great way to see the sights

We travelled through the south island, the van suited our needs very well, easy to drive with good facilities. The only slight issue, the rattling of the picnic chairs and the lid over the wash basin.

Pat • 6 years ago

★★★★★ ★★★★★

great time!

good times,good crew.New Zealand is a paradise....

Vici • 6 years ago

★★★★★ ★★★★★

Perfect for single traveler

Very nice idea!! but not too flexible especially in the summer months, if you don't wanna end up on a waiting list you should have a fixed schedule. Not to many view points on the really beautiful west coast of the southern island. But very good organized and so many lovely people!

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