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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5 ★
2352
4 ★
1506
3 ★
243
2 ★
63
1 ★
28

steph22 • 8 years ago

★★★★★ ★★★★★

Loved my trip!

The drivers are amazing and the information you are given about places you go to or just pass through is really interesting! Only 250MB wifi per week though which runs out very quickly! Also summer is so busy so it's better to book your itinerary as early as possible and make changes as soon as you can in advance of travel. Loved my trip!!!

pris • 8 years ago

★★★★★ ★★★★★

big huge family fun

I bought it 3 months ago and i am really happy i did i meet a lit of cool funny people and the drivers are great .. shout out for lisa and guy !!

Zen • 8 years ago

★★★★★ ★★★★★

Sweet as!!

What a fabulous experience this was. New Zealand is a beautiful country and what a better way to explore the land than with fellow travellers wanting to have the same experience as you! Its a great way to meet new people, see the whole of New Zealand and stay at the cheapest hostels in any particular town. The drivers are awesome and have a lot of knowledge about the country, if you have any questions they are not hesitant to answer and will help you with a number of things. They're great just to have a chat with too! You can hop on and off the bus hassle free and you are free to stay in any desired destination for as long as you'd like and the bus will always be there to pick you up when you're ready to take on the next town. It truly was an incredible experience and I would highly reccomend!

isabellecarr13 • 8 years ago

★★★★★ ★★★★★

Great business

great experience with a very good company travelling round NZ with no problems

Jaina82 • 8 years ago

★★★★★ ★★★★★

Great experience

I brought the whole kit & caboodle package back in the UK before I travelled and enjoyed the experience amencley. The drivers were well informed of the route taken and the history of the Islands. They were easy to talk to and approachable with questions. Enthusiastic and friendly drivers like Ben, Will & Cathy made the long journeys bearable. On numerous occasions I rang the customer services to change dates and they were friendly and helpful as well as polite and curtious. I feel some of the places that I stayed at could of been a bit longer that was recommended like the stop in Wellington or Invercargill. The buses were comfortable and spacious. Easy to get on and off the bus, I especially loved how easy it was to book accomadation and excursions with the driver. Overall the experience was fantastic and would definitely recommend others for a good time and a easy way around New Zealand.

gravyshoes • 8 years ago

★★★★★ ★★★★★

A Great Way To Get Around NZ

I really loved my time on the Kiwi Experience bus. The people I met made the trip that much more fun, and I saw some places I wouldn't even think to go. Cuddles and Kyle were my favourite drivers, who made even the longest drives a bit more exciting. My only the "complaints" are to do with the app, the clipboards, and the wifi. It would be much easier if you were able to sign into the app with your PNR number, and be able to access your itinerary, add-on passes, and just basically have an account on the app. The second, although maybe pricey, is having an alternative to the clipboards that are passed around on the bus and all the paper being used. I think having a tablet/iPad to pass around to everyone to sign up for accommodation/acitivities would save paper, be easier to read everyone's name (people's handwriting on a moving bus isn't the most legible), and you'd be able to send it to the hostels/activity companies right from there. Third, I know wifi in New Zealand is expensive and hard to come by, but I think limiting people's online usage to just 100mb per DAY instead of 300mb per WEEK would save everyone a lot of frustration. Going close to a week without wifi is a bit of a stretch, especially when trying to contact family back home. I think a smaller limit but renewed every day would make every passenger much happier.

Maria123 • 8 years ago

★★★★★ ★★★★★

BEST BUS TOUR EVER

I started this unforgettable trip with Kiwi Experience at Auckland on the 16th of November and ended up at Christchurch the 10th o December and since the beginning, everything was perfect, I did not have any problem at all. The buses were on time at every location and they pick people up just outside the hostels so it's very easy to find them and to jump on them. I also realised that all drivers took care of me and of the group and tried to make the journey as most enjoyable and amazing as possible. All drivers have been awesome with their explanations about places, people's customs, etc. by telling stories and some History itself, anecdotes, etc., and they seem very passionate about NZ so I only have to say: awesome crew and very thoughtful guys. I wish them all the best! Also I would like to thanks to Kiwi Experience team for its patience as they always replied to all my emails and queries very quickly and nicely. And although it is unnecessary to mention, I have no words to describe what a beauty country New Zealand is and how marvellous Maori culture is...I do hope Kiwi Experience can keep on doing this great job and offering this wonderful experience to everyone that is wiling to embrace it.

Franky1996 • 8 years ago

★★★★★ ★★★★★

The best Trip of my life

I bought my ticket about one month ago, and I'm very happy I did it! Kiwi experience is fun! You'll meet new people all over the world and every day! It's impossible to have no fun with Kiwi and their drivers! Because they do a great job!

Magneion • 8 years ago

★★★★★ ★★★★★

The Fun Bus

I totally enjoyed the rides with the bus ! Going around New Zealand with you is so easy and fun, also interesting with all the activities & walks proposed. Kudos for the drivers who are amazing & helpful people... Real Kiwis !

Rebeccajw • 8 years ago

★★★★★ ★★★★★

A lot of fun!

Bought the pass because my friend recommended, so glad I did! Very social and got to see everywhere I wanted!

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