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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5 ★
2352
4 ★
1506
3 ★
243
2 ★
63
1 ★
28

Fi The unlucky one • 7 years ago

★★★★★ ★★★★★

Made memories and mates for life

We had looked at kiwi before but as New Zealand was our last destination of our 5 month travels we didn't book before we came out. Lucky for us we managed to grab ourselves a Boxing Day bargin for the funky chicken pass which was an absolute steal. After a very stressful time actually trying to get to Auckland from Sydney (don't loose your passport kids it's not clever) I was very relieved to get on the bus sit back and not have to worry about finding accommodation or book activities as it can all be done simply by signing up to the clipboards which get handed round. Our original bus was epic we made so many friends and all became a very tight knit group which became hard when we stayed extra days and they moved on but the good thing about kiwi is many people take extra time in Queenstown which allowed us to reunite with people. All our bus drivers were fab can't say we had a bad experience. Andrea was our original driver and she was brilliant, she helped us draft up an intinery and make suggestions on the things we should do or where we should stay as we hadn't really done much research, basically just turned up in the country. She helped calm me down after a spout of bad luck which was getting me down (smashed phone, lost passport, 6 hour flight delay to get here and then cards decling to name a few) she also showed a lot of concern when I had a traumatic white water rafting experience and ended up injured (bad luck continued) I emailed a couple days later when we had changed buses so she knew I was okay and she sent me a lovely message back. The only qualms I had was that a lot of the guaranteed accommodation is more expensive than If you found your own but out of ease we mainly went along with what was on offer. If we did it again however we would look around as the Base/ nomad hostels are generally quite disgusting and we had issues with a lot of them we stayed in. As we travelled at a really busy time availability for hostel was limited and for extra days I think the drivers need to make it cleared that emailing in advance to request extra days is a must. Some people were made aware of this and given a list of email addresses for the different hostels but others like myself didn't and required it off a friend who had said it's a good idea to email in advance. Still had the most epic time and I would not change the the experiences we had and the friends we made for a minute.

Monika1990 • 7 years ago

★★★★★ ★★★★★

Great Experiance!!

I was very satisfied with your service! Very good!

Ellena • 7 years ago

★★★★★ ★★★★★

So happy I did this!

This was the perfect way to see New Zealand - the itinerary covers almost everything, and the flexibility of it being a hop on hop off service is so useful as helps you create a personalised itinerary, which is great if you are on limited time or if you have extra time as you can spend more time in places you enjoy the most. They try to include as many activities as possible and the bus schedule is very efficient, ensuring they don't miss anywhere significant on the way to new places. I thoroughly enjoyed my time with Kiwi experience and would recommend it to anyone!

Slatseyyyyy • 7 years ago

★★★★★ ★★★★★

Solid

Pretty cheap for a bus pass and cuddles was a legend. Cheers

RebeccaFawell • 7 years ago

★★★★★ ★★★★★

An excellent and affordable way to see New Zealand

We had a lot of fun on the buses. We met some real good people and have made friends for life. The knowledge from the drivers was outstanding. The guaranteed nights in the hostel was also a great bonus. The only negative was it was a little difficult at times to change your itinerary due to being in the peak season.

Worldtraveler • 7 years ago

★★★★★ ★★★★★

Great way to meet people from all over the world!

Overall I had a good time on the Kiwi Experience bus tour. I met awesome people, saw New Zealand’s beautiful nature and cities and got to be part of the Hobbiton world.

Vincentgreyman • 7 years ago

★★★★★ ★★★★★

Awesome time with BEN!

This trip was alright but when I jumped into bens bus I really felt my vacation has started. And when I didn’t have him as my driver anymore I felt empty. Anyways if Ben is reading this, you’re a legend! And my trip was sweet as cause of you.

Ramseey • 7 years ago

★★★★★ ★★★★★

Fantastic

Amazing, all the drivers very useful and helpful. 10000 percent recommended for anyone who is travelling to New Zealand. Visit lots of cool places

Victoria1234 • 7 years ago

★★★★★ ★★★★★

Lots of great places

Me and my friend are travelling around New Zealand with Kiwi and we get to see many places! Plus we meet many people who are travelling the same route.

hannakiwi • 7 years ago

★★★★★ ★★★★★

Awesome experience

I did the sheepdog tour and it was amazing. If you are on a tight schedule I‘d highly recommend doing the kiwi experience. It’s just much easier with all the driving in a short period of time. You‘ll meet awesome people and have a great time. Our driver was Rob and he couldn’t have done a better job!

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