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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5
2352
4
1506
3
243
2
63
1
28

CurlyheadGER6 years ago

★★★★★ ★★★★★

Great but exhausting

I‘ve done a trip on the KiwiBus for 4 weeks and it was great! But if you have a certain time to finish it is really exhausting. You‘ll stay a very long time on the bus, together with nice or sometimes annoying people. Make sure that you are ok with stress, less clean hostels and openess to meet new people.

JasHan6 years ago

★★★★★ ★★★★★

Great Friends Met But School Trip at Times

I brought the trip a awhile back and was explained that it would be a hop on hop off with buses running everyday. Unfortunately this was not the case so made the trip hard with timings. However it was a great experience where I made loads of friends the best driver I had by far was Jacob as he provided the commentary in the most entertaining way. At times I felt like I was on a school trip being forced to stay in places that I would have rather missed. I would have rather had afternoon stops at some of these places and had more time in Wellington considering it’s the capital! But overall it was one of the best experiences of my life where I met great friends!!

Annieruss6 years ago

★★★★★ ★★★★★

Trip of a lifetime!

Had heard great things from pals so had to book!!!

Bethsumecki6 years ago

★★★★★ ★★★★★

General experience

This experience has been great mainly due to the people I’ve been able to meet. I’ve really enjoyed how easy kiwi experience make your trip and it’s easy to get information or change your plans. One thing I would suggest for improvement would be to have more nights spent on the west coast of the South Island in the minimum time. It went a little too quickly and I think my whole bus would have enjoyed an extra night in Wanaka or frans Joseph. We knew we could hop off but we didn’t want to leave the bus! Generally though, I’ve had the best time.

Delaney6 years ago

★★★★★ ★★★★★

Best Way to See New Zealand

Kiwi was really the perfect way to see the best of the whole country

Dan London6 years ago

★★★★★ ★★★★★

Sweet As!

I jumped on the bus in Auckland and from there I’ve met so many people from all over the world.

MicJar1236 years ago

★★★★★ ★★★★★

So good! Just a few minor details

The kiwi experience was awesome! Such a great and flexible way to experience New Zealand. Dylan was most commonly the bus driver on the buses that I took and he was so amazing. His sheer enthusiasm, pride and knowledge of his country was inspiring and made the trip so much more magical. Just a couple of things that were minor, but misleading. The Kiwi Experience website stated that there’s a “garenteed bed” in each location on the tour. My friend and I thought that meant that accommodation was included in our pricing for the trip, which we quickly discovered was not true. A guaranteed bed meant that there would be a spot held for you if required. Another bit of miscommunication was that we believed that buses would do pickups daily from each location, which is true for summer periods, however during winter buses would only pass through every 3 days, which forced my friend and I to change our flights out of New Zealand to fit in our new schedule. Again just minor things that should be better explained. All in all, I’d recommend Kiwi Experience to anyone !

Flore6 years ago

★★★★★ ★★★★★

Great memories

It was really good trip to South Island. I had an amazing time with my boyfriend.

Urooj6 years ago

★★★★★ ★★★★★

Lifetime experience- one off

I bought it a week before and was 100 helped out and satisfied with the performance. From the beginning to end customer service to the driver everyone was accommodating and helpful

Kaaat6 years ago

★★★★★ ★★★★★

Awesome way to meet people

Had so much fun on the bus, loved the walks we did inbetween destinations. The parties at River Valley and Lake Mahinapua were so much fun too!

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