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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5
2352
4
1506
3
243
2
63
1
28

Cats6 years ago

★★★★★ ★★★★★

Fantastic Experience

We were on the Kiwi Experience bus from Nov 1st - 19th, therefore had to cram in as many places and activities as possible. This has easily one of the best experiences of our lives and the only dissapoinment was the fact we could not stay longer due to work commitments. Our driver Giggles, was always more than helpful and a great down to earth guy with a great sense of humour! We have been to amazing places, done some incredible things and met great people all thanks to this trip. One of the best decisions we made! We would also like to thank Kiwi experience for helping my now fiance with his proposal/engagement plans. New Zealand truly holds a special place in our hearts ❤️

Kduffy6 years ago

★★★★★ ★★★★★

Great experience

Kiwi experience was more than I ever expected, I had the best time in NZ thanks to you guys

Szkoda6 years ago

★★★★★ ★★★★★

Great overall experience

Most drivers, not all unfortunately, were spot on. Provided great stories, information at necessary times, enough information, friendly, helpful etc. had some great picture stops with most drivers, not all unfortunately

AS916 years ago

★★★★★ ★★★★★

All round a great experience

Our time on the Kiwi Experience bus has been great. It is an easy way to get around New Zealand and see all the 'musts'. There's a range of people that get on the buses so you'll be sure to find the kind of people that suit you if you're looking for some friends! The drivers definitely make the trip what it is - adding in local knowledge and stories along the way.

Alice936 years ago

★★★★★ ★★★★★

Fantastic way to see New Zealand

Had been looking forward to NZ since I booked the trip in January and Kiwi did not disappoint. Was a brilliant way to see the country and meet some incredible people along the way. There were a few stops that would have been better if you advise to stay longer as I felt there was more to do, like Wellington and Lake Tekapo.

weez6 years ago

★★★★★ ★★★★★

Amazing Opportunity!

Bought the sheepdog pass a few weeks before deciding to come to NZ as a last minute holiday. Best decision!! Loved it!

Anno6 years ago

★★★★★ ★★★★★

Nice and easy

It's a really easy way to travel New Zealand. You don't have to drive and the bus driver tells you incredible stories.

B576dh8276 years ago

★★★★★ ★★★★★

Drivers great, office not so much

All of our drivers were great, our main bus driver Dylan was exceptional - a wealth of knowledge and always willing to go the extra mile to help us experience NZ at its finest. When trying to contact the office we had multiple problems. We called the office and they asked us to send an email, that email was never replied too so we had to keep calling the office. We changed our travel and the office said that it was all good but by the time they sent us our itinerary we realised the office had not booked. WE realised, a a little too late, that the information on the app was different to the information on the website, while most traveller use the app, the office use the website. It felt like we spent half our holiday on the phone to the office with stuff up after stuff up. If it were possible to deal with the drivers only then I'd recommend the kiwi experience bus in a heartbeat but I would never recommend dealing with the kiwi experience office.

wannamovetonz6 years ago

★★★★★ ★★★★★

Sweet as

So I was in Australia and didn't really wanna go home afterwards so I thought "Why not visit New Zealand?". I tried to find a bustour online and there were so many but somehow I managed to pick the best one. Kiwi Experience was literally the best thing I could have chosen to travel around this wonderful country. Although the first day was a bit weird because everything was new and I didn't know anyone, it became only better. I met so many amazing people along the way and saw so many beautiful places. I'll never forget this incredible time!

NicoleB6 years ago

★★★★★ ★★★★★

Had the best time

I had the best time on kiwi experience. Met some great people, and it does cover all the major places in both the North and South Islands. I would highly recommend hopping off as much as you can, as in some places (e.g. Wellington, Abel Tasman and Wanaka) the bus just doesn’t stay long enough. I would also recommend avoiding Base and Nomads hostels at all costs. They are very poor value for money and you can easily get dropped off at other hostel spots. If you are concerned about being older or not wanting to drink every night then don’t worry. All my buses were extremely chilled. And finally Cowboy is absolutely awesome - the best driver hands down!

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