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Our Customer Reviews

Hear what our customers have to say

We love getting feedback from our passengers after they complete their Kiwi Experience. Feedback helps us tweak Kiwi Experience for other passengers or simply lets us know when we've done a great job.

Some of our passengers stay in touch for years to come. We love that!

 

 

Reviews

Rating Snapshot

Overall

★★★★★ ★★★★★
4.5 (4192)
5 ★
2352
4 ★
1506
3 ★
243
2 ★
63
1 ★
28

Leechen • 8 years ago

★★★★★ ★★★★★

Awesome way to see beautiful New Zealand

In order to see a lot of New Zealand in a short time my friend and I decided to take the kiwi bus and did not regret it at all! Not only the scenery is breathtaking (aybe the prices sometimes aswell), but also the people you meet and the grand variety of activities you ca n choose of.

Pukeko • 8 years ago

★★★★★ ★★★★★

Awesome experience

We did a 1 month tour with Kiwi and it was one of the best experiences we made .

MC1 • 8 years ago

★★★★★ ★★★★★

Great way to meet people!

I was traveling alone and Kiwi allowed me to meet so many different people from around the world. Staff was friendly and places we stayed were great! I would recommend staying extra nights places to avoid spending your entire trip on the bus!

Jon Snow • 8 years ago

★★★★★ ★★★★★

Life changing

What a life changing experience. I read great reviews but it completely beat all expectations. I love all the people I met. Scotty and Ben were the best bus drivers! Thank you kiwi for the time of my life

vicklorena • 8 years ago

★★★★★ ★★★★★

Great experience!

I spent a month with the Kiwi Experience during December and January and it was amazing! I met people from all over the world, very lively people, all willing to make friends. The guides are quite attentive and careful, doing the work with much love. The Kiwi provides all possible facilities regarding accommodation and extra activities. It is excellent for those who want to cross New Zealand from one end to the other without major concerns. Super recommend it!

DjvKiwi • 8 years ago

★★★★★ ★★★★★

New, clean and comfy

The Action Pod worked really well for my 8 day trip around South Island. Not having a shower onboard was not an issue as the Britz app calls out locations where you can get a shower for $3-5. The app was hugely helpful in finding campsite and had a great comments section.

westerberg1995 • 8 years ago

★★★★★ ★★★★★

Unforgetable Journy

Had a fantastic experince at the kiwi-bus! With an enthusiastic atmosphere in the bus, and a jaw dropping sceneri at the other side of the window, we were thrilled on traveling in New Zealand!

D Noel • 8 years ago

★★★★★ ★★★★★

Great Experience with Commentary

Hey Thank you for a great experience, I thoroughly enjoyed my time especially with Anna - who is passionate, knowledgeable and helpful - a great support when you are already feeling homesick, a little lost and aware you are in another country! I have listed out the pro's and con's, which I hope will help with your continuous improvements: Pro's: The bus driver was highly supportive, knowledgeable and organised. The passion for your country was consistent with the people we interacted with at all stops - this helps strengthens your brand and reputation The spots chosen to stop on route were varied enough to keep us all interested. The list of activities were often on everyone's bucket list Clear expectations of travel duration, what we were doing for the day The people on the bus were diverse, there was a good balance of nationalities and female/male ratio Con's: The paperwork is endless and inefficient - this could be completed via a tablet i.e. the time saved in the morning if you ticked off a list when you're on the bus or when booking accommodation/activities - every spot we stopped at had some sort of basic WiFi - this would be much more efficient and safer if a tablet was passed around (a basic app can be created to collate these fields/drop downs), the ultimate would be having it link to the app for individual account, though I appreciate this would require significant development. The activities were quite expensive and promotions of booking multiple activities and saving were not available. A good way to perhaps present these activities to backpackers could be to do 'budget option', 'little treat' and 'splash out' option, so it caters for all budgets Overall I had a fantastic experience, made friends and saw a vast amount of the country in a short time - thanks for helping me fall in love with NZ!

LittleBit • 8 years ago

★★★★★ ★★★★★

South Island Adventure

I bought the Bottom's Up package. When I booked my trip I was not aware that an itinerary was going to be made up for me without any information given by me except a start date. Wish there was more communication between the time I booked and start date. What really made the trip were the people I got to meet. When I did need to change something the office was wonderful and easy to deal with. All and all it was a wonderful holiday <3 .

Dallow • 8 years ago

★★★★★ ★★★★★

Great Experience - Def do it again

What a way to see New Zealand for New Zealanders. I took my 3 children on a 7 day tour of the west coast & now they relate to news stories, great New Zealanders and locations.

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